Common Questions
Delivery
If I live outside your delivery zone, can I still order?
If you are not within our delivery zone, you can either shop in person at our Bedford retail shop or call the office at 902-403-1178 to arrange a courier order.
What days do you deliver? Is there a cut-off time?
All deliveries occur on Thursdays. For same week delivery please order by Tuesday at midnight. Orders placed after the cut-off time on Tuesday will be fulfilled on the following Thursday.
How much does delivery cost?
We offer free delivery with a minimum order of $80. For smaller purchases, delivery is a $8.15 flat rate plus applicable taxes per order.
Do I need to be home for a delivery?
Due to the perishable nature of our products, it is best if you are home to receive your order or specify a safe place or person to leave your order within the delivery notes. If you will not be home to receive your order, we ask that you leave a cooler bag or hard cooler with gel packs to maintain freshness and food safety of the order. If you have indicated a place for us to leave your delivery, you assume responsibility for any damaged or stolen parcels.
Subscriptions
How do your subscriptions work?
It’s simple! Choose one of our curated boxes, or build your own value box and fill it with your favourite seafood.
Within Halifax:
Your subscription will be delivered on Thursday once every four weeks based on your first delivery date.
All of our information regarding our custom and curated subscription boxes can be found on our subscriptions page. Or contact us directly with specific questions!
Within Halifax:
Your subscription will be delivered on Thursday once every four weeks based on your first delivery date.
All of our information regarding our custom and curated subscription boxes can be found on our subscriptions page. Or contact us directly with specific questions!
Can I modify my subscription?
If you would like to edit the contents of your subscription box, you will need to email your edits to [email protected] by Monday at 5:00pm before your Thursday delivery.
Can I pause my subscription?
You can put your subscription "on hold" by going to the My Subscriptions page under your Account. Select the suspend button to put your subscription on hold, and choose reactivate when you are ready!
How do I cancel my subscription?
We’ll be sad to see you go! You can cancel your subscription by going to the My Subscriptions page under your Account. Select the cancel button.
If there is something you are unsatisfied with, please don’t hesitate to contact us directly by phone or email at (902) 403-1178 or [email protected].
If there is something you are unsatisfied with, please don’t hesitate to contact us directly by phone or email at (902) 403-1178 or [email protected].
How do I change my address and credit card information?
You can adjust your account information under your My Account page. Use the tabs for Address, Payment Methods, and Account Details to modify any personal information.
Sustainability and Traceability
What does sustainable fish and seafood actually mean?
We define sustainable seafood as: seafood fished or farmed in a manner that can maintain or increase production in the long term, without jeopardizing the health or function of the web of life in our oceans. According to David Suzuki, “Choosing sustainable seafood is an easy and effective act of consumer power that helps protect our oceans, and sends a strong signal to government and industry leaders that they should do the same. When you do consume seafood, make the most of it by eating sustainably.”
Our commitment is to provide you with traceable seafood from sources we know and trust and to work with responsible local fisheries to ensure we’re minimizing human impact on the oceans. We have taken an extra step to help you identify the sustainable sources in which your fish is coming from directly on our product labels. Find out more about how we source our fish here.
Our commitment is to provide you with traceable seafood from sources we know and trust and to work with responsible local fisheries to ensure we’re minimizing human impact on the oceans. We have taken an extra step to help you identify the sustainable sources in which your fish is coming from directly on our product labels. Find out more about how we source our fish here.
Why do you sell products from outside Nova Scotia?
Fish are migratory species. They need to be managed globally. While we have great stories to celebrate from right here in the Maritimes, we also can celebrate and support good management practices around the world. That’s while you’ll see things like BC sockeye salmon, albacore tuna and some species from Maine on our product list.
How do I know which products are local?
We take pride in our Maritime fisherfolk and want to showcase their amazing products. Our local suppliers are highlighted on each product page throughout our online store as well as on our labels in-store!
What does Ocean Wise recommended mean?
Ocean Wise Seafood is an ocean conservation program that empowers consumers and businesses to choose sustainable seafood options that support healthy oceans.
When a product is Ocean Wise recommended it means the product was produced sustainably with the most minimal effect on the environment. To learn more visit https://seafood.ocean.org/
When a product is Ocean Wise recommended it means the product was produced sustainably with the most minimal effect on the environment. To learn more visit https://seafood.ocean.org/
General Questions
Can I shop in person?
We offer in person shopping at our retail location within HRM.
Does using frozen fish change the nutritional value?
The freezing process itself does not reduce the nutritional content of the fish. However, you can lose some of the water content during the thawing process, which can contain some of the water-soluble vitamins and minerals. This is generally lost in very low amounts and is considered a negligible difference.
Should I be concerned about mercury levels in fish?
Generally, fish that are higher in mercury are older, large fish that have been in the ocean for long periods of time – fish like fresh tuna, shark, swordfish, marlin, orange roughy, and escolar.
Fish that are not high in mercury and are not typically a concern include: salmon, char, trout, shellfish, crab, shrimp, trout, herring, haddock, Atlantic mackerel, sole, and lobster.
Fish that are not high in mercury and are not typically a concern include: salmon, char, trout, shellfish, crab, shrimp, trout, herring, haddock, Atlantic mackerel, sole, and lobster.
Do you sell sushi grade fish?
Yes we do!
When people are looking for sushi grade fish, they are looking for fish that can be eaten raw. This means the fish is free from parasites and other germs that may cause foodborne illnesses.
Fish that are frozen are okay to be eaten raw as freezing fish will kill any parasites and bacteria that may harm you. All of our Sustainable Blue products are considered sushi grade. Fresh or frozen, Sustainable Blue salmon is guarenteed to be parasite and antibiotic free!
To learn more about sushi grade fish head on over to our blog post, What Actually Is Sushi Grade Fish.
When people are looking for sushi grade fish, they are looking for fish that can be eaten raw. This means the fish is free from parasites and other germs that may cause foodborne illnesses.
Fish that are frozen are okay to be eaten raw as freezing fish will kill any parasites and bacteria that may harm you. All of our Sustainable Blue products are considered sushi grade. Fresh or frozen, Sustainable Blue salmon is guarenteed to be parasite and antibiotic free!
To learn more about sushi grade fish head on over to our blog post, What Actually Is Sushi Grade Fish.
Where else can I buy your products?
We supply some of our products to a range of businesses around Nova Scotia and beyond!
Halifax:
- Local Source (Agricola St. & Windsor St.)
- The Warehouse Market
- Noggins Corner Farm Market (Coburg Rd. & Gary Martin Dr.)
Chester:
-The Kiwi Cafe
Valley:
- Wolfville Farmers Market
Moncton:
- Dolma Food (Moncton)
British Columbia:
- Codfathers Seafood Market (Kelowna)
Halifax:
- Local Source (Agricola St. & Windsor St.)
- The Warehouse Market
- Noggins Corner Farm Market (Coburg Rd. & Gary Martin Dr.)
Chester:
-The Kiwi Cafe
Valley:
- Wolfville Farmers Market
Moncton:
- Dolma Food (Moncton)
British Columbia:
- Codfathers Seafood Market (Kelowna)
What restaurants do you supply?
You can find our fish and shellfish in restaurants across HRM
- Shuck Seafood + Raw Bar
- Bar Kismet
- EDNA
- Shuck Seafood + Raw Bar
- Bar Kismet
- EDNA
