Afishionado FAQ
Delivery
If I live outside your delivery zone, can I still order?
If you are not within our delivery zone, you can either shop in person at our Bedford retail shop or call the office at 902-403-1178 to arrange a courier order.
See if you’re in our delivery zone here.
What days do you deliver? Is there a cut-off time?
We deliver on Thursdays (order cutoff: end of day Tuesday) and Saturdays (order cutoff: end of day Thursday).
Multiple delivery time windows are available, and whenever possible, we aim to hand off your order directly to someone.
How much does delivery cost?
Delivery cost: $5
Do I need to be home for a delivery?
Due to the perishable nature of our products, it is best if you are home to receive your order or specify a safe place or person to leave your order within the delivery notes. If you will not be home to receive your order, we ask that you leave a cooler bag or hard cooler with gel packs to maintain freshness and food safety of the order. If you have indicated a place for us to leave your delivery, you assume responsibility for any damaged or stolen parcels.
Subscriptions
How do your subscriptions work?
Your subscription will be delivered on Thursday once every four weeks based on your first delivery date.
All of our information regarding our subscription boxes can be found on our subscriptions page. Or contact us directly with specific questions.
See if you’re in our delivery zone here.
Can I modify my subscription?
Absolutely. You can manage your subscription anytime by logging into your Afishionado account.
From your account, you can:
- Change your delivery frequency
- Switch subscription boxes
- Pause or cancel your subscription
- Update your delivery address
- Update your payment information
Just make sure any changes are made by Monday at 5:00 pm ahead of a Thursday delivery so they apply to your upcoming order.
Log in to your account here.
How do I change my address and credit card information?
You can adjust your account information under your My Account page. Use the tabs for Address, Payment Methods, and Account Details to modify any personal information.
Access your My Account page here.
Can I pause my subscription?
Of course. Any time.
You can put your subscription “on hold” by going to the My Subscriptions page under your Account. Select the suspend button to put your subscription on hold, and simply reactivate in the same place when you’re ready.
Access your My Account page here.
How do I cancel my subscription?
You can cancel your subscription by going to the My Subscriptions page under your Account. Select the cancel button.
If there is something you are unsatisfied with, please don’t hesitate to contact us directly by phone or email at (902) 403-1178 or [email protected].
Sustainability and Traceability
What does sustainable fish and seafood actually mean?
We define sustainable seafood as: seafood fished or farmed in a manner that can maintain or increase production in the long term, without jeopardizing the health or function of the web of life in our oceans. According to David Suzuki, “Choosing sustainable seafood is an easy and effective act of consumer power that helps protect our oceans, and sends a strong signal to government and industry leaders that they should do the same. When you do consume seafood, make the most of it by eating sustainably.”
Our commitment is to provide you with traceable seafood from sources we know and trust and to work with responsible local fisheries to ensure we’re minimizing human impact on the oceans. We have taken an extra step to help you identify the sustainable sources in which your fish is coming from directly on our product labels.
Why do you sell products from outside Nova Scotia?
Caring for the ocean is bigger than any one province, or even one country.
Fish are migratory, and healthy fisheries depend on good management wherever those fish live and travel. While we’re proud to support Canadian and Atlantic fisheries whenever we can, we also choose to work with well-managed fisheries beyond Nova Scotia when it makes sense.
Our goal is simple: sell great seafood at a reasonable price, support responsible fishing practices, and back Canadian fisheries and businesses whenever possible and without pretending the ocean stops at our borders.
How do I know which products are local?
The easiest way is to use the Country of Origin filter in our shop. This includes Canadian provinces, making it easy to find seafood from Nova Scotia and across Canada.
Country of origin is also clearly listed on each product page and on our in-store labels.
What does Ocean Wise recommended mean?
Ocean Wise Seafood is an ocean conservation program that empowers consumers and businesses to choose sustainable seafood options that support healthy oceans.
When a product is Ocean Wise recommended it means the product was produced sustainably with the most minimal effect on the environment. To learn more visit https://seafood.ocean.org/
General Questions
Can I shop in person?
We no longer operate a retail storefront, but you can still find select Afishionado products at local retail partners, or order online for delivery straight to your door.
Check our Contact page for a list of retail locations and delivery details.
Does using frozen fish change the nutritional value?
The freezing process itself does not reduce the nutritional content of the fish. However, you can lose some of the water content during the thawing process, which can contain some of the water-soluble vitamins and minerals. This is generally lost in very low amounts and is considered a negligible difference.
Should I be concerned about mercury levels in fish?
Generally, fish that are higher in mercury are older, large fish that have been in the ocean for long periods of time – fish like fresh tuna, shark, swordfish, marlin, orange roughy, and escolar.
Fish that are not high in mercury and are not typically a concern include: salmon, char, trout, shellfish, crab, shrimp, trout, herring, haddock, Atlantic mackerel, sole, and lobster.
Do you sell sushi grade fish?
We sure do.
When people are looking for sushi grade fish, they are looking for fish that can be eaten raw. This means the fish is free from parasites and other germs that may cause foodborne illnesses.
Fish that are frozen are okay to be eaten raw as freezing fish will kill any parasites and bacteria that may harm you. All of our Sustainable Blue products are considered sushi grade. Fresh or frozen, Sustainable Blue salmon is guaranteed to be parasite and antibiotic free. Shop all Sustainable Blue salmon here.
To learn more about sushi grade fish head on over to our blog post, What Actually Is Sushi Grade Fish.
What restaurants can I enjoy Afishionado seafood at?
Visit our Proudly Served At page for a quick overview of restaurants serving Afishionado seafood, with links to make reservations at some of our favourite spots in and around Halifax.
